You can try calling us before you go, but please make sure you have our number.
If someone is not at the hospital, do you offer any information regarding how to get help? If so, are the services free to refer a new patient?
You can call us on 1800 806 888 by email, or our phone: (03) 9284 2766.
Please be sure that you select ‘Free to refer’. We offer referrals on a walk-in basis and you cannot be refused for going for that.
You can also contact us to find out more about how we can refer patients for free assistance, how to help a patient and how to get help.
What will happen if my child dies in our care?
Under the Family Court Act 1989, a carers liability is a liability not to harm the family. The courts consider the welfare of the child and the best interests of each party.
It is up to the carer to comply with these requirements if your child dies or is taken away from you.
The family should work to help you to come to terms with your loss, understanding that it is not you that will need to pay the estate or provide for any other arrangements of care. They should also provide you with an opportunity to reflect, to think deeply and to decide what will be done to help you through this difficult time.
What can I do if someone is abusing a vulnerable child?
A child may have been abused but is still loved and well, and may still need the loving care of someone in the care of the state. In this situation, an adult responsible for the child may be the vulnerable person.
If you think there is a child in care who may need help and you want to go to the authorities, this may be difficult. What you need to remember is that what you are asking the state to do is in support of that vulnerable child in care and therefore, the welfare of your partner, family and friends should be paramount to you.
The advice we can give you is to:
find someone within your local community who will listen to you and help you to think through your own choices;
see a lawyer or other professional who can provide legal advice; and;
in some situations, contact charity organisations who can get on with these cases.
What are the statutory rights of carers?
It is a legal requirement for the state to pay the
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